Terms and Conditions

Terms & Conditions

By using this website you are agreeing to these terms and conditions

These Terms and Conditions apply to the use of this Website (www.wedosofas.com) and by accessing this Website and/or placing an order through a telephone sales advisor, you agree to be bound by the terms and conditions set out below.

We strongly recommend that you fully read our Terms and Conditions before placing your order, If you require any further information or clarification of the information herein please do not hesitate to contact us through any of the methods listed in the contact us page of this website.

 

About us

Rose Bay Furniture LTD trading as We Do Sofas. Company Reg No: 5116520 VAT Reg No: 835195121

 

Availability

The Products on our site are available for purchase and delivery only within the United Kingdom and Ireland. As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or anticipated lead times are highlighted on the site.

 

Your status

To be eligible to purchase Products on this website you must:

(a)   be capable of entering into binding contracts; and

(b)   be at least 18 years old.

(c)   provide your real name and contact details (including e-mail); and

(d)   a valid delivery address in the United Kingdom or Ireland.

 

Payment

The price of the Products will be the amount set out in the Order. Prices are liable to change at any time, but subsequent price changes will not affect the price for the Products stated in your Order at the time of placing your Order.

Payment can be made by credit or debit card, cheque, bank transfer (details available upon request) or PayPal.

If you have chosen to pay by card, once your order is received we will process the payment for your order by way of the credit or debit card details you have provided. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your chosen credit or debit card used for the payment of the order.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

All prices quoted include VAT

 

Product Specifications

The details and designs of our Products are constantly changing and we reserve the right to change the specification of our products without prior notice in relation to future sales. You should check our website for details.

Products supplied to you may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance. Any significant variations will be notified to you. Blemishes and small marks in the materials used may sometimes be visible and are not treated as damage but as natural imperfections in the manufacturing process.

The measurements of all products provided are as accurate as possible, but some slight variances may apply.

Some self-assembly may be required on certain products.

 

Complaints

11.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or e-mail, the details of which are contained under the “Contact Us” page.

11.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.

Cancellation and returns

Showroom or On-Premises Orders

 

Cancellations

Orders are not subject to cancellation without charge under any circumstances.

We are committed to finding an alternative to cancellation including re-selection to other furniture, a change of payment method or change of combination and will help with a solution where possible.

Where we cannot reach a final, alternative solution and cancellation remains as the only option, a cancellation charge of up to 20% of the order value plus any delivery and re delivery costs will be forfeit or due. All deposits left will be retained. Any amount paid will be given to you as a credit note and can be used as part or full payment for furniture for up to 6 months after cancellation.

Where goods are cancelled under distance selling regulations, the cancellation charge will not be applied. Please refer to the “Website, Telephone & Distance Orders” section for further information around processes and costs associated.

Website, Telephone & Distance Orders

The following applies only to orders placed online, by mail order or by telephone on the web, for items not inspected at our showroom and which were placed after 13th June 2014.

 

Cancellations

You have the right to cancel your order before delivery or up to 14 days after delivery has taken place.

To exercise your right to cancel, you must inform us WedoSofas.com, 416 Kingstanding Road Birmingham, B44 9SA or by email at contactus@wedosofas.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your wish to cancel before the cancellation period has expired.

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Model cancellation form

To: WedoSofas.com, 416 Kingstanding Road Birmingham, B44 9SA contactus@wedosofas.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for sale of the following goods [*]/for the supply of the following service [*]

 

 

Ordered on [*]/received on [*]

 

 

Address of consumer(s),

 

 

Signature of consumer(s) (only if this form is notified on paper),

 

 

Date

 

 

[*] delete as appropriate

 

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Privacy Policy

WedoSofas is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at contactus@wedosofas.com

Information collected

WedoSofas collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use, which enables us to improve the service we provide.

Use of your information and your preferences
We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about WedoSofas group products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.

We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions. Again, if you do not want to be contacted for this purpose, please inform us at the point of sale.

We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your information

Your information may be passed to and used by all WedoSofas companies. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Other web sites

Our web site may contain links to other web sites, which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies

“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com. WedoSofas uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a We do sofas advertisement on another site that links to WedoSofas will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online WedoSofas services you can use.