Returns and Refunds
Returning a product.
It is your responsibility to return the items to any location from which we do business in a good condition. However we recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours if requested. In such circumstances a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.
1.Taking care of the product before it is returned.
It is the customer’s responsibility to take good care of the product. You are the owner of the furniture once it has been delivered and you are liable for any loss or damage. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.
Until returned, the product must remain unused and in an ‘as new’ condition. Failure to take reasonable care may result in a claim against you
Once the items have been returned to us we will reimburse to you all payments received from you including any deposits or costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make your reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you any products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the products, or (c) if there were no products supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
Where we are not collecting products, you shall send back the products or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the products before the period of 14 days has expired.